To access your email through a web browser, enter http://webmail.yourdomain.com in the address bar. You will then need to log in using your full email address and password.

You can manage your email addresses through the control panel.

Once you have logged in:

1. scroll down to the Tools section and click on Create Mail Account.
2. Enter your chosen email address (Mail account)
3. For a mailbox (that you can access through webmail or an email client):
   1. Enter and confirm a password
   2. ensure there is a tick next to Mailbox
   3. Set a mailbox size limit if desired
4. For a mail redirect (forwards email directly to another email address)
   1. Do not enter a password
   2. Untick the mailbox option
   3. Select forwarding options once initial setup is complete
5. Click on the Finish button

To set up your mail client (eg Outlook, Thunderbird, or Windows Mail) to use our servers you will need to provide it with the following details:

• Server (Account) Type: POP3
• Username: the full email address for the account you are setting up
• Passwordl the password you have set for the email address
• Incoming (POP3) server:
  • For standard POP3 - mail.yourdomain.com
  • For secure POP3 - mail.kingfishercs.co.uk
• Outgoing (SMTP) server:
  • For standard SMTP - mail.yourdomain.com
  • For secure SMTP - mail.kingfishercs.co.uk
• Select Outgoing mail server requires authentication
  • Use the same username and password as the incoming (POP3) server

This means your email client has not been set up to authenticate to our servers before trying to send mail.

Open the account settings in your email client, and go to the servers options. Check:

• that the My outgoing server requires authentication option is selected
• the option to use the same username and password as the POP3 server is chosen, or the same username and password have been entered.
• that a password has been saved for the POP3 (incoming) mail server.

Our servers support automatic forwarding of an email address to another address, either held on our own servers, or on any other server.

If you have set up email forwarding for an address, then emails sent to that address will be automatically delivered to the forwarding address you set.

We have become aware of problems with forwarding to Hotmail accounts, where the Hotmail system accepts the forwarded email for delivery, but then silently drops the email without delivering it to the final account, or sending an error message back to the sender. For this reason, we strongly recommend that you do not set automatic forwarding to a hotmail address.

References: iis-aid, The Register